Below given are some of the questions asked by our agency clients?
What is your engagement model with agencies?
You tell us how you want us to work with you. And you can change how we work with you even by project. We can stay behind you without ever directly touching your client, or serve your clients with you under your brand and as a member of your team or take the lead on the development phase completely. We are okay with Complete white-label to the “label of any color” that you are comfortable with
How do you invoice? Fixed Costs or Hourly Costs
We understand the need for clients to know their costs upfront. Therefore over 98% of the projects we do are on fixed costs and timeline. And even when we can’t predict the costs, we give approximate cost ranges and work towards a fixed cost model. Our Adaptive Delivery Process is the answer to this
What tools do you use for managing the projects?
We have used many popular project management tools in the industry. Internally, we use Zoho Projects for managing the projects. We can either give you access to this tool to monitor the progress or use the tool you are using
Will you sign a NDA?
Yes.
What type of eCommerce clients or projects do you work with?
We touch on almost every facet of eCommerce development: Strategy, Custom Theme design, Design Conversion, Platform selections, eCommerce build on a variety of platforms, App/plugin/extension configuration/customization/Creation, Integrations with other third party systems...If you have not covered something just let us know
What is the minimum size of the projects you typically undertake?
We do not discriminate against the size of the projects.
Your credentials, experience, and processes sound impressive!. Can I afford you?
Absolutely, many of our agency clients 1.5X to 2.5X what we charge them.
Who do we communicate with?
You will be assigned a point of contact and a backup contact for your project. Additionally, you will have access to the CEO to address any concerns you might have.
How often you communicate with and the tools used?
We use the tools that you are comfortable with. Slack, Skype, Email, Phone, and Various web conferencing tools. The communication frequency may vary by project size or phase. Typically we recommend at least two times a week for scheduled calls. But you can ping us at any time as fast as possible and will never exceed one business day. You may get a response even weekends.
Can I showcase your CTO (Gigi LinkedIN) on our site as our eCommerce strategist?
Can I assign our email addresses to your team members working on our projects
Yes, absolutely
Have another question? Fire away
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Talk to Jim Gregg, our Head of Operations
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