Find the barriers before a demand letter does
Most accessibility lawsuits hit online stores, and most of those stores are small. We test your store the way disabled shoppers use it, then our engineers fix what blocks them in your theme and code.
Two situations, two ways we help
Whether a letter just landed on your desk or you want to stay off the list, the work starts with an honest look at your store.
You received a demand letter or lawsuit
Time matters. Your lawyer handles the legal side. We handle the store.
- Rapid audit of the pages and journeys named in the complaint
- Written findings mapped to WCAG 2.2 AA that your lawyer can use
- Fixes prioritized by legal and sales risk, starting within days
- Re-test and documentation of every fix
You want to fix issues before anyone complains
The cheapest accessibility fix is the one made before a letter arrives.
- Full audit of your key templates and buying journey
- A clear fix plan with effort estimates
- Remediation on staging, then live
- Checks after future theme and plugin updates
We test the path to purchase, not just the home page
Plaintiffs test whether a disabled shopper can buy something. So do we. These are the barriers we find most often at each step.
Home and menus
- Mega menus that trap keyboard focus
- No “skip to content” link
- Pop-ups that cannot be closed without a mouse
Category and search
- Filters that do not announce results
- Product cards with no link text
- Low-contrast sale badges
Product page
- Images with no alt text
- Size and color swatches with no labels
- Zoom and galleries that need a mouse
Cart
- Quantity buttons with no names
- Updates that screen readers never hear
- Coupon fields with no label
Checkout
- Errors shown only in red
- Payment fields in unlabeled frames
- Timeouts with no warning
A report your team can actually act on
No 200-page PDF of automated warnings. You get a short, prioritized list that tells you what is broken, why it matters and how to fix it.
- 1Executive summaryYour risk level in plain language, for owners and lawyers.
- 2Issue log by severityEvery issue tied to a page, a WCAG 2.2 criterion and a fix.
- 3Screen recordingsKeyboard and screen reader clips showing exactly where shoppers get stuck.
- 4Fix plan and estimateWhat to fix first, how long it takes, and who should do it.
- 5Re-test recordProof of every fix, useful if a demand letter ever arrives.
Why we fix the code instead of adding a widget
Accessibility widgets promise compliance in one line of code. Stores using them are still sued every month, and in 2025 the FTC ordered one vendor to pay $1 million over its claims.
One audit, every rule that applies to you
Start small or go all the way
Every store is quoted on its size and platform after a short call.
Free Accessibility Check
A quick look at your riskiest pages to see where you stand.
- Home, product and checkout pages
- Keyboard and contrast spot check
- Top 5 issues by risk
- 15 minute findings call
Audit and Remediation
We find the issues and fix them in your store.
- Full WCAG 2.2 AA audit
- Prioritized report and fix plan
- Fixes in theme, templates and plugins
- Re-test and accessibility statement
Ongoing Monitoring
Accessibility checks built into your support plan.
- Re-tests after theme and plugin updates
- Review of new pages and features
- Quarterly accessibility report
- Priority fixes when issues appear
From first call to fixed store
Scope
We agree on the pages, journeys and any deadline you are working to.
Audit
Automated scans, then manual keyboard and screen reader testing on real journeys.
Fix
Engineers fix issues on staging first, most critical first, then deploy.
Verify
Every fix re-tested and documented, with checks after future updates.
ADA and WCAG audit FAQs
I received an ADA demand letter. What should I do first?
Contact a lawyer and do not ignore the deadline. At the same time, get an audit of the pages named in the letter. A documented audit and fix plan shows good faith and gives your lawyer facts to work with. We can start quickly.
Is my online store required to be ADA compliant?
The ADA does not name websites, but most US courts treat online stores as covered, and thousands are sued each year. Meeting WCAG 2.1 or 2.2 AA is the accepted way to reduce that risk. This is general information, not legal advice.
Will an accessibility plugin or overlay make my store compliant?
No. Overlays cannot fix problems in your theme and code, and stores using them are still sued. Our eCommerce ADA compliance guide explains why.
How long does an audit take?
Most audits take one to two weeks. Fixes usually take two to six weeks depending on the size of your store and how many issues we find.
Can you guarantee we will not be sued?
No one can honestly guarantee that. What we can do is find and fix the barriers plaintiffs test for, and give you a documented record of the work.
Do we need a new theme or a redesign?
Usually not. Most issues can be fixed in your current theme. If you are planning a rebuild anyway, we build accessibility into our eCommerce website redesign from day one.
Does the European Accessibility Act apply to US stores?
Yes, if you sell to consumers in the EU. It has applied since June 28, 2025, wherever the business is based, unless you qualify as a microenterprise.
See where your store stands, free.
We check your home page, a product page and checkout, then send you the top issues blocking customers and what it takes to fix them. No obligation.
Prefer to talk? Call (888) 478-4799 or email sales@virtina.com.
Your free check includes
- Keyboard test of your buying journey
- Screen reader check of a product page
- Contrast and alt text scan
- Top 5 fixes ranked by risk
This page is general information, not legal advice. For legal questions about a demand letter or lawsuit, speak to a qualified attorney.
