Virtina was awarded a project from a company in Toronto, Canada; that was well renowned for creating fashionable wooden wrist wears and contemporary watches through its legacy of quality craftsmanship. A slow and meticulous process to design the finest creations for customer satisfaction. The client was running their eCommerce platform on WooCommerce and was hoping to work out some of the issues on the homepage to prepare the site to handle the rush of customers on Black Friday. In some browsers like Internet Explorer and some others, the WooThumbs plugin, that enabled the showcase of product variations; didn’t work correctly and didn’t show the changes.
The client couldn’t establish if the problem could be fixed in the backend or it was necessary to remove the plugin or maybe switch to another plugin that was even better to show the product variations. Besides this, when the customers get to check out and proceed with the payment, there was a line that hid the shipping price options. Virtina was able to deliver an immediate fix on both the issues and restore the site; something that helped the client to avoid losing sales due to customer dissatisfaction on a vital day
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