Summary
Virtina won a prestigious project from a rental theme kit delivery company in Colorado, United States. The company creates playful experiences to catalyze creativity and imagination. They aim to transform the mind and soul of participants through the joy of play. The brand believes in sharing and grooming relationships via play.
They ran their eCommerce activities on WooCommerce. At the time of contact, the client wanted to resolve shipping concerns for every order placed on their website. Beyond this, the client wanted to address their state-wise tax calculation for each item on the customer's order page.
Challenges
The client ran a subscription program on their WooCommerce website. They allowed their customers to create manual orders or accept subscriptions based orders. They even permitted their customers to customize their subscriptions.
In all this, the customer would end up with a parent product and a child/sub-product. Whenever a parent product ends up in a customer's cart, the child product gets added. The parent/ child relationship is such that the child product comes nested with the parent - it comes equipped with the parent product.
The client wanted the customer to have the option to vary the address for each product in their order. The customer may choose to ship each product to different addresses. They may want to send the parent product to one address and one of the child products to a different address altogether.
Furthermore, the client needed to resolve concerns with their sales tax. All sales tax in the US gets calculated on the recipient's delivery address. In the case of several recipients, each shipping address will contribute its own sales tax. Thus, tax calculations get done for each line item of the order.
At the time of contact, their sales tax get calculated only on the first shipping address. This triggered many problems for the client as their tax compliance gets affected in the absence of proper sales tax calculations. Furthermore, the client wanted the relevant solution to work with Tax Cloud.
The client relied on Tax Cloud to manage their state-wise sales tax calculation. Tax Cloud helped them to automate all their tax-related chores. Furthermore, the client wanted the new shipping changes to work with ShipStation. The client used ShipStation to import, manage, and ship their orders.
Solutions
The WooCommerce experts at Virtina decided to tweak the plugin. Our WooCommerce developers helped to split the order into two while a user tries to create an order. We adjusted the Shipping Multiple Addresses plugin, thereby allowing the client's customers to ship a package to as many addresses as they wish.
Our Woo Experts managed to change the plugin to help forward the orders to several addresses. The client's customers could place any subscription order on the site. The "parent" item would ship to one address, and the "child" items would dispatch to as many different shipping addresses.
The rules configured on the backend decide the taxes for every order as per the state. Our Woo experts detected the earlier configuration of sales tax on the backend. We decided to reconfigure the tax rules to show taxes for each selected shipping address. We also managed to sync the changes with Tax Cloud.
Our experts did this in a manner that even though taxes get calculated at the delivery address of each "child" order, the customer will only need to pay once. The customer won't need to make payments for each line item with different addresses on the order page. The customer pays the total of all "sub" orders and the corresponding taxes.
In the end, our WooCommerce team backed up the online store to the development environment. Our developers got to work and fixed the issues. Once done, we performed extensive QA testing to check for errors. We demonstrated the changes to the client in the sandbox environment. After approval, we deployed the same to the live environment.
Results
As a result of the work done by our WooCommerce experts, the client managed to simplify the order placement process. Their customers could now ship the parent order to one address and send the remaining items in the package (order) to more than two addresses.
The new changes simplified the client's sales tax calculations. The store would calculate taxes on all shipping addresses. This change helped the client to stay compliant with all the tax laws. Furthermore, it allowed the client to avoid any penalties for not following the requisite tax regulations.
Their customers were more inclined to place orders in the absence of shipping restrictions. The client saw a significant improvement in quarterly sales. The otherwise dismal conversion rates detected a rapid increase since collaborating with us. The client's revenue was on its way up.
