Summary
A leading utility services provider partnered with Virtina to modernize its water efficiency programs and leak remediation operations. The solution combined Salesforce Service Cloud with a custom iOS field app, enabling inspectors to capture structured audit data on-site and trigger automated follow-up visits in real time. Manual workflows were replaced with dashboards and analytics that revealed leak types, severity, and resolution trends across customers. After proving success in residential deployments, the platform scaled to complex commercial environments such as stadiums and large office campuses. The outcome was faster leak identification and repair, stronger operational visibility, and more effective, data-driven water conservation programs.
Business Challenge
Utility service providers required a scalable and mobile-first solution to conduct on-site water efficiency assessments, identify leakages, and manage follow-up remediation visits. Existing manual processes lacked real-time visibility, structured data capture, and actionable insights for both residential and large commercial customers.
Solution Overview
We designed and implemented a comprehensive Salesforce-based field service solution, supported by a custom iOS application, to digitize end-to-end water audit and leak remediation workflows. The solution empowered field advisers, customer service teams, and operations managers with real-time data and analytics.
Key Capabilities Delivered
Scalability to Commercial & Enterprise Customers
Following successful residential deployments, the solution was extended to support complex commercial environments such as stadiums, large office campuses, and enterprise facilities. The enhanced application handled higher data volumes, multiple inspection zones, and enterprise-level reporting requirements.
Business Impact
Conclusion
A robust, scalable Salesforce solution that transformed water efficiency programs into data-driven, mobile-enabled operations—helping utility providers reduce water loss, optimize field visits, and deliver measurable environmental impact.
