Summary
Virtina built a secure Salesforce Experience Cloud portal for a US non-profit that delivers employee benefits services, including elder care, child care, and backup care programs. The organization needed to replace fragmented, manual processes for managing regional campaigns, communicating events, and distributing program resources to partners, liaisons, and participants. The new community centralized campaigns, events, and service resources, with personalized visibility based on user region, role, and service category. Liaison dashboards provide a clear, real-time view of campaigns and participation, and self-service workflows made it easier for users to engage without back-and-forth emails. Role-based access ensured that people only saw what was relevant to them, helping the organization protect sensitive information and maintain trust across all stakeholder groups. The result was higher multi-region engagement, reduced administrative workload, faster access to critical information, and a scalable foundation for future programs.
Business Challenge
A US-based non-profit organization delivering employee services, additional workplace benefits, elder care support, child care, and backup care programs required a modern digital platform to engage partners, liaisons, and service participants. The organization faced challenges in managing regional campaigns, communicating events, and distributing program resources through fragmented and manual processes.
Solution Overview
We designed and implemented a secure Salesforce Experience Cloud community that acts as a centralized engagement hub. The portal provides personalized access to campaigns, events, and program materials based on user region, role, and service category—ensuring relevant and timely information delivery.
Key Features & Capabilities
Business Impact
Conclusion
A scalable Salesforce Experience Cloud solution that transformed stakeholder engagement for a non-profit organization—enabling personalized communication, efficient program management, and seamless delivery of employee and family care services.
