WooCommerce Support & Maintenance
Website maintenance, updates, security, uptime, backup - we take care of it all.
You focus on your business, we focus on your website.
Any downtime of your WooCommerce website is a direct loss of revenue, a security threator a malware attack could not just break your business but result in customer liability, aplugin update could result in breaking your website, not updating the core can leave yourwebsite open to significant vulnerabilities. Do you have the right team to take care of allthese in a timely manner without a glitch?
At Virtina, our team of certified WooCommerce experts provides complete WooCommercesupport and maintenance services for your website, while your focus on growing yourbusiness.
We understand that not all websites have the same requirements for support andmaintenance. Based on your requirement, feel free to ask for a one-off support orsubscribe to one of our WooCommerce support and maintenance services package.
We are here to help.
Request One-Time WooCommerce Support
What is included in WooCommerce Support
Data Backup
Regular physical or cloud backups of your store’s data to insure you against data loss in case of server crashes, database crashes or cyber attacks.
Core, Plugin & Theme Update
Regular timely updates of plugins, core and themes to ensure your website is always updated and protected against vulnerabilities
Security Checks & Updates
Continuous monitoring and protection against virus attacks, hackers and malware. Our specialised security tools and regular scans ensure your WooCommerce website is always protected.
Database Optimization & Tune up
Database optimisation and periodic tune-up is key to having a fast loading, high-performance website. This is also important to make your site SEO and search engine friendly.
Down Time Monitoring
We continuously monitor your website and server and get alerted if there is any downtime. With continuous monitoring we are able to jump into action immediately.
Content Updates
If you need support with regular content updates for your WooCommerce website, our premium package offers you the advantage of an extended team, including design support.
WooCommerce Support and Maintenance Packages
Whether you are looking for minimal maintenance of your WooCommerce website or in need of a team to improve your website performance overall and update on a daily basis, choose a package that suits best.
Header | Essential $149/month | Professional $259/month | Advance $399/month |
---|---|---|---|
Cell | |||
Website Onboarding | Yes | Yes | Yes |
Email, Chat Support | Yes | Yes | Yes |
Phone Support | - | Yes | Yes |
Dedicated Account Manager | - | - | Yes |
Response Time | 24 hours | 8 hours | 3 hours |
WP Core Updates | Yes | Yes | Yes |
Theme Updates | Yes | Yes | Yes |
Plugin Updates | Yes | Yes | Yes |
Database Optimization | - | Yes | Yes |
Caching Implementation | - | Yes | Yes |
CDN Implementation | - | - | Yes |
Code Optimization | - | - | Yes |
Uptime Monitoring | Yes | Yes | Yes |
Security Scans | Yes | Yes | Yes |
Security Updates | Yes | Yes | Yes |
Malware Scan and Removal | Yes | Yes | Yes |
Cloud Backup | Once a week | Daily | Twice Daily |
Local Backup | - | Once every 15 days | Once a week |
Website Content Updates | - | 5 hours/month | 10 hours/month |
Broken Link Check & Fix | Yes | Yes | Yes |
Speed Optimization | - | Yes | Yes |
Image and Media Optimization | - | Yes | Yes |
Google Search Console | Yes | Yes | Yes |
Google Analytics Integration | - | - | Yes |
New Plugin Implementation | - | - | Yes |
Multi-site support | - | - | Yes |
Custom development / New Feature | - | 5 hours/month | 10 hours/month |
Website Improvement Suggestions | Yes | Yes | Yes |
Additional Development Hours | $35/hour | $35/hour | $35/hour |
Monthly Report | Yes | Yes | Yes |
Cell |
They Are Happy
Our greatest asset is our customers who always prefer Virtina for eCommerce development.
Why Choose Virtina
for WooCommerce Support & Maintenance
Certified WooExperts
One of only 17 in the USA
End to End Support
Technical, Security, Design, Content, whatever you need
Competitive Pricing
Save more with Annual plans
FAQ About WooCommerce Support & Maintenance
A website is like a living breathing creature and it requires as much attention. Particularly if you are running an e-commerce website on WooCommerce, continuous maintenance and optimisation is critical to the performance of the website. Also, without proper maintenance and support your website could be open to severe security vulnerabilities. A comprehensive support and maintenance package ensures your website is always updated, performs well and is safe from security vulnerabilities.
It's simple. Just click on the subscribe buttons on the package of your choice and fill up the form. We will connect with you to set up the payment and schedule your onboarding call.
During the onboarding process, we would want to understand your website better, key functionalities and backend. We will also request you to provide the necessary credentials for our team to access your website, server, analytics etc. We will introduce your support manager who will be the SPOC for you and explain our process for your better understanding. You can also talk us through what are the most common issues you face with your website and anything that needs immediate attention.
Yes. While our WooCommerce support packages are comprehensive, some of our clients require further assistance in terms of daily management of their ecommerce store. We are able to provide end-to-end management of ecommerce website on WooCommerce as well as across all other leading ecommerce platforms.
While we encourage our clients to report any issues they notice with their website, our team regularly monitors your website for any possible bugs, errors, downtime and proactively fixes them. We have a set of hygiene checks for a website that is run regularly every month to ensure your website is always running at its best.
Website updates cover all content updates to your website, subject to the provisions of your subscribed package. If you need more hours than what is included in the package, we will definitely support you with the additional task. This additional work will be billed as per the hourly rate mentioned in your package.
We typically see most of our clients use our support and maintenance packages to do regular product updates and other content updates to the website. This does not include development of new features and custom coding.
Custom Code covers all technical work that requires new code to be written. This could include development of new template, customization or creation of a new feature, customization of a plugin or extension etc. For custom coding work our team will provide you an estimate of the number of hours required for the work and once agreed, any additional hours required ( that is not covered in your package), will be billed separately at the hourly rate.
Virtina is a specialized eCommerce development company. We have teams certified across WooCommerce, Magento, Shopify, Volusion and other leading eCommerce platforms. We help design & develop ecommerce sites, migrate existing websites from one platform to other and also provide ongoing support and maintenance across all leading eCommerce website platforms.
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