A website is like a living breathing creature and it requires as much attention. Particularly if you are running an e-commerce website on WooCommerce, continuous maintenance and optimisation is critical to the performance of the website. Also, without proper maintenance and support your website could be open to severe security vulnerabilities. A comprehensive support and maintenance package ensures your website is always updated, performs well and is safe from security vulnerabilities.

It's simple. Just click on the subscribe buttons on the package of your choice and fill up the form. We will connect with you to set up the payment and schedule your onboarding call.

During the onboarding process, we would want to understand your website better, key functionalities and backend. We will also request you to provide the necessary credentials for our team to access your website, server, analytics etc. We will introduce your support manager who will be the SPOC for you and explain our process for your better understanding. You can also talk us through what are the most common issues you face with your website and anything that needs immediate attention.

Yes. While our WooCommerce support packages are comprehensive, some of our clients require further assistance in terms of daily management of their ecommerce store. We are able to provide end-to-end management of ecommerce website on WooCommerce as well as across all other leading ecommerce platforms.

While we encourage our clients to report any issues they notice with their website, our team regularly monitors your website for any possible bugs, errors, downtime and proactively fixes them. We have a set of hygiene checks for a website that is run regularly every month to ensure your website is always running at its best.

Website updates cover all content updates to your website, subject to the provisions of your subscribed package. If you need more hours than what is included in the package, we will definitely support you with the additional task. This additional work will be billed as per the hourly rate mentioned in your package.
We typically see most of our clients use our support and maintenance packages to do regular product updates and other content updates to the website. This does not include development of new features and custom coding.

Custom Code covers all technical work that requires new code to be written. This could include development of new template, customization or creation of a new feature, customization of a plugin or extension etc. For custom coding work our team will provide you an estimate of the number of hours required for the work and once agreed, any additional hours required ( that is not covered in your package), will be billed separately at the hourly rate.

Virtina is a specialized eCommerce development company. We have teams certified across WooCommerce, Magento, Shopify, Volusion and other leading eCommerce platforms. We help design & develop ecommerce sites, migrate existing websites from one platform to other and also provide ongoing support and maintenance across all leading eCommerce website platforms.